productONE » PLM Helpline

PLM Helpline

PLM Helpline

Log a Call LOG A CALL ONLINE or Call Us! Dial 0860 PLM HELP (0860 756 4357)

Procedure And Process For Logging A Support Call

  • Call 0860 PLMHELP (0860 756 4357)   Our Support Desk Operator (SDO)will take your call.
  • Give a brief description of the problem.
  • The SDO will allocate you a Support Call Number once your call has been logged.
  • Your call will then be passed onto a Support Engineer (SE) whose task it is to solve your problem.
  • The SE will contact you directly, either with a solution or to obtain more information.
  • If you have data that you need assistance with email it to support@areason.co.za.
  • Requests for specific SE's will not be met for first-time calls. If you have been dealing with a specific SE on a problem, please follow the procedure as above in order to speak to them.
  • Should the SDO or SE not be available at the time of your call, you will be directed to a voice mail system. If you do not leave a message we cannot return a call!
  • Cell phone numbers will NOT be given out to customers, if you need to speak to an SE urgently please leave a message with the SDO or the switchboard politely conveying the urgency of the matter.

Procedure And Process For Logging An Email Support Call

  • Email a brief description of your problem to support@areason.co.za
  • The SDO will log the email for you and reply with a Support Call number and if possible the solution.

  • The SE will then contact you with the solution or for more information.
  • Should you call at any time then the same procedure as for Support Calls applies.

Procedure And Process for Training Services

  • Please call our Training co-ordinator directly on 012 673 9309.

Unhappy with the Support you have been getting?

  • Call Michele Williscroft, our Support Manager, on 012 673 9311.

Please note:

  • Calls placed to 0860 PLM HELP will be charged at a local call rate - wherever you are! (Calls made from cell phones do not apply.)
  • This line is for Technical Support Calls only - customers requiring Training Services can call 012 673 9309. (Technical Support is offered to customers on our Maintenance program.)

» thumbnail