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Remote Support Software

In the interest of resolving cases as quickly and fully as possible, we have implemented remote support software. Once authorised by the customer, this software enables the SE to see exactly what is happening on the customer’s PC and if necessary, take control of and drive the PC to resolve the issue. This saves a huge amount of time that would have been spent explaining the problem and emailing data and pictures.
 
For more information on this software, including security information please see www.teamviewer.com or speak to one of our support engineers.
 
Note:productONE currently uses TeamViewer 10.